FAQ for Da Capo al Coda Gallery
Q: I am a company and would like to purchase from your art gallery. Is that possible?
A: Off course. Please fill in your VAT number and you will receive an invoice without VAT (for companies within the European Union). Companies outside of Europe receive an invoice without VAT.
Q: Are the prices inclusive or exclusive VAT?
A: All mentioned prices are including Dutch VAT and excluding, transport, insurance, customs fees. When the deliveries go outside the Eurean Union, the Dutch VAT will be deducted from the price.
Q: Can I return the purchased art piece after I bought it?
A: Yes, please see our Refund Policy.
Q: Under some products there is a line with ‘Some pieces in this Gallery are from designers and unique. We do not guarantee the well-functioning of the item.’ Why?
A: Da Capo al Coda Gallery is not a web shop where you can find the standard functional products with a manual, usage instructions or child safety stickers on packaging. You can find here small, big, heavy and extraordinary art pieces that were designed and are only available at this gallery. Shipped from the heart of Amsterdam. Every piece is unique and doesn’t have the functionality of normal products. We would say, please handle everything with care and like art pieces. The risk of handling and usage of the items lies with you.
Q: How do I place an order?
A: To place an order,
simply select the item you would like to order and add this item to your shopping
basket. If you would like to order multiple items, you can easily go back to
our product pages and continue shopping.
When
you are satisfied with your selection, follow the instructions on the check-out
page to contact us.
After
entering your billing information, you can proceed to the shipping page and
choose your preferred delivery method.
Then
confirm and complete your order!
After
completing your order, you’ll receive your order confirmation via email.
Q: What payment methods can I use?
A: You can pay by iDeal, Credit card (maximum of 10.000 euro), or via bank transfer. Your item will be shipped after receipt of your payment.
Q: How long will it take before I receive my order?
A: We will start with the packing and shipping activities, as soon as we received the amount due. During this process we will keep you updated.
Q: What delivery options do I have?
A: We ship in agreement with your chosen order method. We carefully pack your item in Amsterdam and our art shipper sends it to your address.
You can always choose to collect the item(s) in our warehouse yourself.
Transport is always DAP, which means that we deliver at your place and you have to arrange and pay the duties.
Q: How does the return procedure work?
A: If your ordered item does not meet your expectations, you have the option to return your order.
You have 14 days to return your ordered item(s)
Returning your order is at your own costs (shipment and duties paid) and need to be packed very carefully and in the same packaging as you received the item.
Please get in touch with our office to discuss your return. They are happy to provide you with all the necessary details to complete your return. You can reach them on +31 (0)20 422 1339 or info@dacapoalcodagallery.com
Q: Why is the offer in the Gallery every time different?
A: There are unique, limited and special items in Da Capo al Coda Gallery. We don’t keep stock. If products are sold out, we will take it from this site. Some products can be reproduced; please contact us to ask for the possibilities.
Q: What is the lead time of my order?
A: After your payment is made, the items are being shipped to your delivery address.
For items that are on request (enquiry), we are in direct contact (email) and communicate the shipment information with your approval.
You will receive an order confirmation by e-mail right after the purchase.